Returns
We want you to be satisfied with your NUVORA purchase. Eligible items may be returned within 30 days of delivery, subject to the conditions below.
To qualify for a return, the item must be unused, in its original condition, and include its original packaging where applicable.
Please contact us before returning any item. Returns sent without prior authorization may not be accepted.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible and provide your order number along with clear photos or video of the issue.
Refunds
Once an approved return has been received and inspected, eligible refunds will be issued to the original payment method.
Processing times may vary depending on your payment provider.
Non-Returnable Items
Certain hygiene-sensitive, personalized, final-sale, or otherwise restricted items may not be eligible for return.
Return Shipping
Return shipping costs may depend on the reason for the return. If an item is confirmed to be defective or incorrect, we’ll provide further instructions.
To start a return, contact our customer support team.