Refund policy

We want you to feel confident shopping with NUVORA.

Eligible products may be returned within 30 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return, the product should generally be:

Unused
In its original condition
In its original packaging where applicable
Accompanied by proof of purchase

Please contact us before sending any item back.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photos or video showing the problem

We will review the request and provide the appropriate next steps.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will be sent to the original payment method.

Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

Certain products may not be eligible for return, including personalized items, hygiene-sensitive products, final-sale items or products otherwise excluded by applicable law or stated product conditions.

Return Shipping

Return shipping responsibility may depend on the reason for the return.

If an item is confirmed to be defective, damaged or incorrect, we will provide instructions regarding the appropriate resolution.

For change-of-mind returns, return shipping costs may be the customer's responsibility unless otherwise stated.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Once processing or fulfillment has started, cancellation may no longer be possible.